Question 1

What is the minimum order quantity?

Accepted Answer

Most of our products start at 50 units. Rigid boxes and display boxes start at 50 to 100 units. Some specialty items have higher minimums. We will always tell you upfront in your quote.

Question 2

How long does production take?

Accepted Answer

Digital printing orders ship in 7 to 10 business days after proof approval. Offset printing orders ship in 15 to 20 business days. Rush production is available for an additional fee depending on order size.

Question 3

Can I order a sample before a full production run?

Accepted Answer

Yes. We produce a single physical sample or small sample run, typically 5 to 10 units, so you can feel the quality and check the printing before committing to a large order. Sample fees credit back toward your first production order.

Question 4

What happens after I submit a quote request?

Accepted Answer

Within 48 business hours our team reviews your specs and sends a detailed quote plus a free 3D mockup of your printed design. From there you approve the proof, we produce, inspect, and ship.

Question 5

Can I cancel or change my order after placing it?

Accepted Answer

Changes are free before proof approval. After production begins, changes may incur material and labor fees depending on how far the job has progressed. We always communicate cost impact before making changes.

Question 6

Do you offer credit terms for business accounts?

Accepted Answer

We take a 50 percent advance to release your order to production, with the remaining balance due Net 15 from invoice. This applies to new and established accounts alike. We do not start production on any order before the advance clears, so getting it in early is the fastest way to protect your delivery date.

Question 7

What file formats do you accept for artwork?

Accepted Answer

AI, PDF, PSD, EPS, and high resolution PNG or JPG at 300 dpi. CMYK color mode for print. Files should include a 3 mm bleed and the dieline on a separate layer.

Question 8

Do you offer design services?

Accepted Answer

Yes. Your first 3D mockup and structural dieline are free with every quote. Full graphic design service is available for a flat fee that depends on the complexity of your project.

Question 9

What materials do you offer?

Accepted Answer

SBS bleached paperboard, kraft paperboard, corrugated E-flute, corrugated B-flute, rigid greyboard, CRB recycled, duplex board, and holographic board. See our materials page for a full breakdown.

Question 10

What thickness of paperboard should I use?

Accepted Answer

16pt suits small lightweight products like teas and small bottles. 18pt suits most cosmetics and supplements. 24pt suits heavier products and premium positioning. 1.5 to 4 mm rigid greyboard for setup boxes.

Question 11

Do you offer FSC certified materials?

Accepted Answer

Yes. FSC certified paperboard and corrugated are available across all our box styles. We provide chain of custody documentation on request.

Question 12

Are your materials food safe?

Accepted Answer

Yes when you select food grade substrates and inks at quote stage. We label your job food grade through our supply chain so the right inks and coatings are used.

Question 13

How much recycled content can you provide?

Accepted Answer

Kraft and CRB materials contain 80 to 100 percent recycled content. SBS contains 0 to 30 percent. Corrugated is typically 50 to 100 percent recycled.

Question 14

Are your boxes recyclable curbside?

Accepted Answer

Yes. Every paperboard and corrugated box we produce is 100 percent recyclable curbside. Window patches with PET film should be removed before recycling.

Question 15

What is the difference between CMYK and Pantone?

Accepted Answer

CMYK is the four color process that produces almost any color by mixing cyan, magenta, yellow, and black inks. Pantone is a spot color system using premixed inks for exact color matching. Pantone is more consistent across runs but costs more per unit.

Question 16

Should I choose digital or offset printing?

Accepted Answer

Digital printing is best for orders under 500 units because there are no plate setup costs. Offset printing is best for orders of 500 or more units because the per unit cost drops sharply once setup is amortized.

Question 17

How exact is your color matching?

Accepted Answer

Offset with Pantone solid coated inks matches to a Delta E under 2. Digital printing matches Pantone within commercial tolerance, typically Delta E of 3 to 5, which is acceptable for most brand colors but not exact.

Question 18

What is bleed and why does my file need it?

Accepted Answer

Bleed is the area of artwork that extends past the cut line of the box. Without bleed, slight cut variations leave white edges on your printed box. We need 3 mm of bleed on every edge.

Question 19

What does the proof process look like?

Accepted Answer

After artwork is finalized we send a digital PDF proof showing how the print will look on the dieline. You review, request changes if needed, and approve in writing before production starts.

Question 20

Can I print on the inside of the box?

Accepted Answer

Yes. Inside printing adds 30 to 40 percent to the unit cost over outside-only printing. It is one of the highest impact unboxing upgrades for ecommerce brands.

Question 21

Do you ship to all 50 US states?

Accepted Answer

Yes. We ship to every US state including Alaska and Hawaii. Shipping cost depends on box dimensions and weight and is added to your quote.

Question 22

How much does shipping cost?

Accepted Answer

Small orders typically ship UPS or FedEx Ground at the published rate. Larger orders ship LTL freight. We quote shipping at the same time as production so there are no surprises.

Question 23

How long does shipping take?

Accepted Answer

Finished orders move by freight into US third party logistics, then ship domestically to your door, your warehouse, or your 3PL. We route each order through whichever partner gives the best combination of cost, transit reliability, and protection against loss or damage, including our own in-house logistics operation, so the exact method varies by order. Because of that we confirm the shipping method and a delivery window in writing with your quote, before you commit to anything. Expedited shipping is available for an additional fee.

Question 24

Do you provide tracking?

Accepted Answer

Yes. Tracking numbers are sent by email the same day your order ships domestically, and you can track every package or pallet through to your door.

Question 25

Do you ship internationally?

Accepted Answer

We ship to Canada and Mexico on most orders. International shipping outside North America is available on request with the brand handling import duties and clearance.

Question 26

What if my order arrives damaged?

Accepted Answer

Inspect every shipment on arrival and document any damage with photos. We replace damaged units at no cost when reported within 48 hours of delivery with photo evidence.

Question 27

Can I split shipments to multiple addresses?

Accepted Answer

Yes. Split shipping to fulfillment centers, retailers, or pop up locations is available for an added handling fee.

Question 28

Do you offer drop shipping to my customers?

Accepted Answer

We focus on B2B production. For drop shipping to end consumers we recommend pairing our packaging with a third party fulfillment partner.

Question 29

How is your pricing calculated?

Accepted Answer

Price depends on box style, dimensions, material, printing method, finishing, and quantity. Quantity is the biggest lever. Doubling your order often drops the per unit cost by 25 to 40 percent.

Question 30

Do you offer volume discounts?

Accepted Answer

Yes. Per unit cost drops sharply at 250 units, 1000 units, 2500 units, and 5000 units. We show you the full quantity curve in your quote so you can pick the most economical run size.

Question 31

Are there setup or plate fees?

Accepted Answer

Digital printing has no setup fees. Offset printing has a plate setup fee that we amortize across your order. For orders of 500 or more units the setup cost per unit is minimal.

Question 32

What payment methods do you accept?

Accepted Answer

ACH bank transfer, all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Zelle, and Venmo. We do not accept checks. Terms are 50 percent advance to start production, with the balance due Net 15 from invoice.

Question 33

Are there any hidden fees?

Accepted Answer

No. Your quote includes design, plates, production, quality inspection, and packing. Shipping is quoted separately so you can choose your preferred service. Rush production has a published surcharge.

Question 34

What is the cost difference between materials?

Accepted Answer

Kraft is typically 5 to 15 percent cheaper than white SBS. Rigid chipboard is 2 to 4x the cost of folding cartons due to material weight and assembly labor. Holographic and specialty boards add 20 to 40 percent.

Question 35

What is a dieline?

Accepted Answer

A dieline is the flat vector outline of your unfolded box, including all cuts, scores, and fold marks. Your artwork goes onto the dieline. We send the dieline to you as part of your free first mockup.

Question 36

What are bleed and safe zones?

Accepted Answer

Bleed is the 3 mm of artwork that extends past the cut edge to prevent white slivers from cutting variation. Safe zone is the 3 mm inside the cut edge where text and important elements should stay to avoid getting trimmed.

Question 37

CMYK or RGB for print files?

Accepted Answer

Always CMYK for print. RGB colors look brighter on screen but print darker and duller. Convert all images and design files to CMYK before final export to PDF.

Question 38

Can I get Pantone colors matched exactly?

Accepted Answer

Yes with offset printing using Pantone solid coated inks. Digital printing matches Pantone within commercial tolerance for most colors but is not exact.

Question 39

Can I print on the inside of the box?

Accepted Answer

Yes. Inside print is one of the biggest unboxing upgrades. Cost increase is 30 to 40 percent over outside-only printing.

Question 40

Where should I place foil stamping or spot UV?

Accepted Answer

Foil and spot UV work best on logos, brand marks, and short headlines. Avoid placing them over photo backgrounds or fine type below 8 point.

Packaging Questions,
Answered

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